1) First login to your cPanel account.

2) Scroll down to the Mail category menu and click on "Email Accounts".

3) Enter a email name in the Email field that comes before the @ sign.

4) If you have multiple domains you may select the correct domain if the drop down menu appears.

5) Enter a password or use the Password Generator to create a very strong password (Recommended)

6) You can leave the Mailbox Quota to 250MB or choose Unlimited.

7) Click the Create Account button to create the email account.

An Auto Responder allows you to automatically send a response to all incoming emails to a specific email address.

To create an Auto Responder login to your cPanel and find the mail menu:

Click on "Auto Responders".

Every file and directory on the system is owned by a specific user and group and has permissions that allow performing the particular actions with this file or directory. When one of these settings is not set up properly, you will get this error message. There are several reasons why you may receive such an error.

1. Either the owner/group or permissions are not set up properly. This is the first item that should be checked.

2. The .htaccess file executes the code that contains incorrect redirect settings. Probably the redirect is set up to the file/directory with the wrong owner/group or permissions. Also there may be the following line in the .htaccess file that causes such an error:

• Options -Indexes

To resolve this issue the line should be removed.

Solution: You should check the permissions of the index.html file. You may check and set them using File Manager that is located in your cPanel account. The permissions of files should be 644.

Using the automatic full backup script provided below you will be able to make automatic backup of your hosting account (domains and MySQL databases). This backup script includes SSL support. This is not necessary if you run the script on the server for which you are generating the backup; but the SSL support could be important if you are running the script somewhere else to connect to your cPanel hosting account.

To schedule the script to run regularly, save it as fullbackup.php in your home directory and enter a new cron job** like the following:

00 2 * * 1 /usr/local/bin/php /home/youraccount/fullbackup.php

(Runs every Sunday night at 2:00 a.m.)

That’s it!

Note: We do not provide code debugging services. This script is provided as a matter of courtesy for your convenience only.

Login to your hosting account from our home page by clicking Customer Login at the top of the page.

Click on the Services menu and choose Add New Services.

Choose the hosting package and click Order Now to add a new domain to your hosting account.

Unfortunately, there is no way to merge two or more cPanel accounts into one account automatically.

Please submit a support ticket with your cPanel account merge request.

1) Login to your cPanel.

2) Go to the File Manager under Files menu

3) Go to the file or folder that you need to change.

4) Choose the name of the file or folder you need to change the permissions for.

5) Click on the Change Permissions link at the top of the File Manager page.

6) Choose right file/folder permissions by clicking on tick boxes. The permission values underneath the tick boxes are updated automatically.

7) Click on Change Permission button when you are satisfied with the permissions changes. The new permissions have now been saved.

The users' web statistics on our servers are updated every 24 hours. This update may be delayed by high server load or software problems.

If your statistics have not been updated for more than 24 hours, please, create a support ticket with the your hosting account username and domain you are trying to generate the statistics for.

You can manage all PHP settings with the help of your local php.ini file. To use it you should just create a php.ini file under a folder that contains your PHP scripts that has necessary PHP settings.

For example, if you need to change the upload_max_filesize or register_globals for one of your scripts under your public_html, you should create a php.ini file under the folder with the following content:

• [PHP]
• upload_max_filesize = 8M
• register_globals = On

You can create unlimited email accounts.

You have to upload the files for an addon domain to the addon domain's directory.

When you create a new addon domain you are asked to specify its directory, you can create any directory you wish, however by default cPanel creates directory with the subdomain name. If you are not certain which directory to use, login to your cPanel and go to the Domains section. Next to each addon domain you will find its directory name.

When you upload your content through cPanel's file manager, you will be asked which directory to go to first. There you can choose addon domain root folder.

Custom error pages can be created from cPanel -> Advanced -> Error pages.

Once you create them you should create .htaccess file in the public_html directory containing one of the lines below:

• For custom 404 error page: ErrorDocument 404 /404.shtml
• For custom 500 error page: ErrorDocument 500 /500.shtml

Custom error pages are displayed when a user enters a wrong URL, an outdated URL or when the user is not authorized to access a specific directory of your web space.

Error Pages consists of the following five types of errors:

• 400 (Bad Request)
• 401 (Authorization required)
• 403 (Forbidden)
• 404 (Wrong page)
• 500 (Internal server error)

To customize the error page first choose the domain -> choose the error page number (400, 401, 403, 404, 500) or the error page name (Bad Request, Authorization required, etc). When the page loads the following tags can be put into your error page:

• Referring URL - Displays the url of the web site the visitor was previously viewing.
• Visitor's IP Address - Displays the IP address of the visitor viewing the error page.
• Requested URL - Displays the intended url the visitor is trying to view.
• Server name - Displays the web site's server name.
• Visitor's browser - Displays the visitor's browser type such as IE, FireFox, Netscape, etc.
• Redirect Status Code - This displays the type of code in the 300-307 range.

Choose the desired tags and press ‘Save’ button. Your Error Page is ready.

You can create a redirect for a domain, single page or directory.

1. Login to your cPanel account.

2. Click on the Redirects icon from the Domains category.

3.You’ll first need to determine the type of Redirect:

• Permanent redirect has a status code of 301 and is cached in the browser memory. 301 redirects are permanent. This means that the page has moved, and they request any search engine or user agent coming to the page to update the URL in their database.
• Temporary redirect (as the name suggests) are not permanent redirects, which means that the page is sending status code 302 to the browser. The 302 code tells the browser not to cache this redirect into its saved data. This is the recommended type of redirect, unless you are absolutely sure that you will never change it in the future.

Next, you can allow any of the domains on your account to redirect to another web site or you can specify a domain.

4. Then you can enter the name of the directory you want to serve as your redirect URL.

5. The final field asks the ACTUAL web site address (not including the http://) that you want the visitor to be redirected to.

6. We recommend leaving the final two options as is and clicking on the Add Button.

Sometimes the above redirects may loop and show errors. In such cases we recommend plain html or php redirects.

The subdomain is required for the addon to work properly and should not be removed.

Parked Domains can be pointed to your main site /public_html folder only. If you want to point your domain to a specific subfolder in your account, you have to use Addon domain option.

There are two possible ways to access your FTP server:

• FTP client. Use the following settings for your FTP client:

server address: server_IP, server_hostname or yourdomain.name

username: [email protected]_IP, cP[email protected]_hostname or [email protected]

password: cPanel_password

mode: passive

• Web-based FTP client. You may use ftp://username:[email protected]’s_IP for browser and mange your files this way.

Below you can find detailed information concerning 2 main directories:

/home/your_cPanel_username/ - This is your home directory. All of your files are stored within this directory. Files placed directly in this directory will not be visible on the internet. You will start out in your home when you are connected by FTP.

/home/your_cPanel_username/public_html/ - The public_html directory contains the files for your site. Files in public_html will be visible to public in the internet. Please make sure you have index page in your public_html directory. When creating your index page, you should use one of the following names: index.htm, index.html, index.php, home.htm, etc.

1) Login to your cPanel account.

2) Scroll down to the Logs category menu and choose from any of the statistical tools.

PHP5 is already running on our hosting servers.

You can turn on register_globals in your php.ini file. To do this, create a php.ini file in the directory where the changes need to made. Then add the following line to your php.ini file:

• register_globals = On

Note: The php.ini file should be added to every directory and subdirectory where the changes are required.

Unfortunately, you can’t add addons this way. You would need to change name servers for your domains first and only after that you will be able to create the addon domain in your cPanel.

Yes, Softaculous is installed on our hosting servers. You can access all scripts available with Softaculous from your cPanel account.

In cPanel you can import and export databases using PHPMyAdmin, which you can find in the Domains category menu.

Note: Only databases of 50MB maximum, can be imported and exported in PHPMyAdmin. Larger databases have to be imported and exported via SSH.

1) Login to your cPanel account.

2) Scroll down to the Domains category menu and choose Subdomains.

3) Enter the following details for your subdomain:

• The name of your subdomain.
• Choose the domain you need to create from the drop-down menu.
• The root directory for your subdomain.

4) Click the Create button.

1) Login to your cPanel account.

2) Scroll down to the Subdomains category menu and choose Domains.

3) Enter * in the Subdomain field.

4) Click on the drop down menu to select the domain to assign the wildcard.

5) Enter the path where you will upload the website files. (/public_html/ or /public_html/subfolder/)

6) From the cPanel home page scroll down to the Domains category menu and choose Advanced DNS Zone Editor.

7) Make sure that there is an A record for *.yourdomain.com created and pointed to the server IP address.

1) Login to your cPanel account.

2) Scroll down to the Mail category menu and choose Fowarders.

3) Click on the video tutorial for additional help on email forwarding.

Please submit a support ticket for additional assistance.

Please submit a support ticket for additional assistance.

Add a new record.

1) Login to your cPanel account.

2) Scroll down to the Domains category menu and choose Advanced DNS Zone Editor.

3) Click on the drop down menu to select the type of record to create.

4) Enter a domain with an optional period at the end in the Name field.

5) Enter the number of seconds in the TTL field. This must be a positive integer in seconds.

6) If adding an A record enter an IP address in the Address field.

If adding a CNAME record enter a valid zone name.

If adding a TXT record enter the TXT Data.

7) Click on the Add Record button to add the record.

Edit an existing record.

1) Login to your cPanel account.

2) Scroll down to the Domains category menu and choose Advanced DNS Zone Editor.

3) Click edit next to the zone file from the Zone File Records list.

4) Enter the values that need to change and click edit record to save changes.

1) Login to your cPanel account.

2) Scroll down to the Mail category menu and choose MX Entry.

3) From the MX Records section click edit next to the record you wish to edit.

4) Make the necessary changes and click the Edit button to save changes.

• Allows you to have your own Private SSL Certificate
• It is good for an email sender’s reputation
• Gives you better delivery rates
• Receive better scam and spam blacklist protection
• It is good for business identity
• Provides extended hosting functionality
• Search bots index your website faster
• Access to your website anytime you need using the IP address
• It provides a higher stability